quality management

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Also found in: Acronyms.

quality management

1 (in health care) any evaluation of services provided and the results achieved as compared with accepted standards. In one form of quality assurance, various attributes of health care, such as cost, place, accessibility, treatment, and benefits, are scored in a two-part process. First, the actual results are compared with standard results; then, any deficiencies noted or identified serve to prompt recommendations for improvement.
2 a system of review of selected hospital medical and/or nursing records by medical and/or nursing staff members, performed for the purposes of evaluating the quality and effectiveness of medical and/or nursing care in relation to accepted standards.

quality management

1. A measurement and assessment system designed to regulate variations in equipment, procedures, processes, or evaluations.
2. The oversight and supervision within health care institutions of programs that improve patient care, patient safety, resource utilization, and ancillary services.
References in periodicals archive ?
Although publication of results of a quality improvement project is similar to a research report, some distinct differences are noteworthy.
The quality improvement process begins with the Plan-Do-Check-Act cycle.
Meanwhile, because the long-term care profession needs to celebrate its success, quality advocates and others should report all positive quality measure and quality improvement data whenever possible.
The quality improvement program is voluntary, and while officials called for all facilities to address these quality issues, it remains a hope.
Each of these is an important aspect of an overall quality improvement process.
Joint Commission Journal of Quality Improvement 1997;23:135-47.
One of the difficulties in examining the literature of quality improvement is the range of terminologies used to describe the various approaches to formal (or structured) quality improvement programs.
Crosby, a former assembly line worker whose widely popular book Quality is Free propelled him to the top of the speaking and seminar circuit virtually overnight, suggests that the quality journey into the future will require the implementation of a cultural shift from the traditional to a more methodical means of quality improvement.
Specsmanship' is not quality improvement," says Stith Bennett, a CQI advocate and president of SynchroStat Systems Corp.
However, the IRS needs a systematic approach to integrate its quality improvement programs.
Baldrige judges the nature of a company's TQM and quality improvement processes, not the quality of its products or services.
Automotive manufacturers and their suppliers in particular have dedicated tremendous resources toward quality improvement.

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