New NHS: Modern, dependable

New NHS: Modern, dependable

A 1997 UK Department of Health White Paper which delineated how the internal market (for healthcare services in the UK) would be replaced by a system called “integrated care”, based on partnership and driven by performance. The New NHS formed the basis for a ten-year programme to renew and improve the NHS by evolutionary change rather than organisational upheaval, building on what worked and discarding what failed. The needs of patients would be central to the new system.
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Government white papers such as The New NHS: Modern, Dependable (DH 1997) and A First Class Service: Quality in the new NHS (DH 1998) reported that reducing errors, complaints and litigation while improving the patients' experience and satisfaction are issues which must be resolved as a priority through major reorganisation and modernisation of the NHS.
Department of Health 1997 The New NHS: Modern, Dependable London, The Stationery Office
Since the mid-1990s a number of government reports and strategies have been published, starting with Working for Patients (Department of Health, 1989) and followed by The National Health Service: A Service with Ambitions (Department of Health, 1996), The New NHS: Modern, Dependable (Department of Health, 1997), Information for Health (Department of Health, 1998), Health Service of all the Talents (Department of Health, 2000), Building the Information Core (Department of Health, 2001), Funding Learning and Development for the Healthcare Workforce (Department of Health, 2002a) and Making Information Count (Department of Health, 2002b).