highly reliable organization

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highly reliable organization

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HRO

An institution that consistently makes fewer mistakes than others working in the same field despite conditions that are stressful, fast-paced, or full of risk. Health care institutions strive to be HROs, i.e., to copy the performance achieved by other industries such as airlines, power plants, and utilities. Becoming an HRO requires a commitment to quality as well as productivity, to open communication, and a culture that encourages self-driven improvement.
References in periodicals archive ?
HRO Today offers the broadest and deepest reach available anywhere into the Human Resources industry.
There are five principles to a HRO (Weick & Sutcliffe, 2007).
Six HRO inpatient units were identified, and a health care professional from each unit completed the questionnaire.
Key HRO hallmarks include "preoccupation with failure": testing, learning, and rebounding from it; "sensitivity to operations": maintaining alertness and containing surprises; and "deference to expertise": allowing persons with expertise and experience to trump those with rank during a crisis.
At level 4 the HRO is barely able to respond to crisis requests for servicing and then only on an inconsistent basis with problems of quality and timeliness routinely identified by customers.
These HRO Today ratings sit alongside other key industry reports and our own regular customer satisfaction surveys to play a central role in defining our overall strategy.
During the building of this business Harry Founded The Human Resources Outsourcing Association (rebranded as HRO Services and Technology Association) served on the first Board of Directors and Chaired the Communications Committee.
Commenting on Neeyamo's participation in the HRO Today Forum, Elliot Clark, CEO and Chairman at SharedXpertise said, “We are thrilled to have leading providers such as Neeyamo demonstrating the latest cloud technology and innovation in HCM enterprise technology and services as part of the 2015 HRO Today Forum, North America.
TELECOMWORLDWIRE-27 July 2006-ACS announces expanded HRO contract with Goodyear Latin America(C)1994-2006 M2 COMMUNICATIONS LTD http://www.
Co-owners Outsourcing Today LLC (Roseland, NJ) and Unicomm LLC (Milford, CT) have sold the HRO World Conference & Exposition and the HRO World Europe Conference & Exposition to LRP Publications (Palm Beach Garden, FL).
To qualify for the annual Baker's Dozen list, HRO Today asks buyer clients to complete an online survey regarding experience with their current screening provider that includes breadth of service offerings, size of deal, and quality of service.
The Multi-tower HRO Blueprint Report is the first application of HfS Blueprint methodology on the human resources (HR) business function.