Complaints escalated to the FRSB and resolved at stage two of the process related to direct mail, telephone fundraising and legacy fundraising.
There's clear evidence, illustrated in the annual review, that many members are taking their joining of the scheme very seriously by overhauling internal systems concerned with compliance of relevant Institute of Fundraising (IoF) Codes of Fundraising Practice and their complaints procedures, says FRSB Chairman Colin Lloyd.
A major responsibility of the FRSB is to be the voice of the public and to ensure that sector codes of fundraising practice take its interest into account.
The widespread use of the FRSB 'tick' logo on fundraising materials enables donors to give with confidence, in the knowledge that scheme members follow best practice underpinned by an independent complaints process.
If a member of the public has a concern about a charity's fundraising, they can find out what to do by visiting the FRSB website at http://www.
Driving up standards, the 2007/2008 FRSB Annual Review is available at http://www.