But although the legislation promised to empower a real intelligence chief, it kept key budget and management powers within the Pentagon -- with the result that the DNI
initially added more layering and second-guessing than efficiency.
Advanced contact center capabilities like Unavailable and Call Disposition Codes for agents to select, call whispers that play DNIS
or ACD specific messaging to agents, dynamic call prioritization based upon DNIS
, spoken expected wait time, and the ability for an agent to control their outbound caller ID from a pre-defined list.
The advanced reporting package includes over 200 preset report templates plus DNIS
call tracking, which allows Network for Good to identify the inbound call traffic derived from their various 800 donor numbers and provide campaign feedback to their charity partners.
Optimally route calls to customer service agents or call centers based on key statistics, such as agent availability, agent skills, ANI, DNIS
or caller characteristics;
information and DNIS
all the way to unique data from a customer's CRM application via our API.
The new ANI and DNIS
routing features enable Contact Center for Microsoft Lync to automatically route callers to specialized agents, extensions, and queues based on the caller's phone number or dialed number.
Additionally, using the ProfitWatch hot spot map indicator and DNIS
call reports, hoteliers can track marketing campaigns to target geographic regions and potentially increase bookings.
Screen pop" functions driven by caller identification via ANI or DNIS
Automatic Number Identification (ANI)/Dialed Number Identification Service (DNIS
) Screening - correctly screens and filters traffic between call origination and termination points * Jurisdictional Rating - applies correct seller's price call by call (local, intrastate, interstate) * Local Number Portability Routing - ANI & DNIS
queried for comprehensive routing accuracy * Protocol Conversion - TDM-to-VoIP or VoIP-to-TDM conversion integrated in the solution * Consolidated Settlement - single party billing and settlement * Customizable Arrangements - peer on a Semi-Public level or via Private arrangements, Member by Member * DID Exchange - offer DID numbers to other global carriers
5 includes the addition of DNIS
fields to the Call Detail Records