call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
Our new product offerings demonstrate Cisco's continued commitment to delivering increased productivity to contact centers," said Charlie Giancarlo, senior vice president for Cisco Systems, Inc.
Comprehend the varying rates of growth among the four elements that comprise outsourced contact center horizontal functionality
With ClientCare Contact Center EE, enterprise customers get universal queuing and routing for inbound and outbound calls, and a comprehensive Internet Suite of services.
CosmoCom, the global leader in Unified Customer Communications, today announced that it has forged a strategic partnership with BandTel, a leading worldwide provider of SIP Trunking services, yielding tremendous potential savings for enterprise contact centers.
The fastest growing segment of the market will be the hosted contact center market and, by 2010 there will be over 800,000 hosted APs globally.
Inbound contact center hardware routing technology spending
Hungary Contact center agent analytics Technology spending by vertical
These sophisticated contact center features help enterprises deliver a higher level of customer service.
Healthy Growth in Asia Pacific Contact Center Markets due to Increasing Demand for Customer Service and Phenomena of Offshore Outsourcing
Despite the slow sales growth rate in the overall North American contact center markets, Internet protocol (IP)-based contact centers are fast entering a boom period.