Consumer Assessment of Health Plans Survey


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Consumer Assessment of Health Plans Survey

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CAHPS

A questionnaire used by American health care quality assurance agencies to evaluate customer satisfaction with health care. The survey monitors satisfaction with the accessibility, clarity, and timeliness of provided care.
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Additionally, a 1999 Consumer Assessment of Health Plans survey soliciting members' experiences in communicating with their doctors found that 89 percent of Blue Cross' state-sponsored program members reported no difficulty in talking to their doctor.
The Consumer Assessment of Health Plans Survey (CAHPS) has taken the progression on insurance typologies to its last stage.

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