Consumer Assessment of Health Plans Survey


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Consumer Assessment of Health Plans Survey

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CAHPS

A questionnaire used by American health care quality assurance agencies to evaluate customer satisfaction with health care. The survey monitors satisfaction with the accessibility, clarity, and timeliness of provided care.
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Additionally, a 1999 Consumer Assessment of Health Plans survey soliciting members' experiences in communicating with their doctors found that 89 percent of Blue Cross' state-sponsored program members reported no difficulty in talking to their doctor.
The survey is called the Hospital Consumer Assessment of Health Plans Survey (HCAHPS), with the intent to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care.
According to the Consumer Assessment of Health Plans Survey, Mercy's plans consistently top the national average and are recognized by their members for their achievements in health plan overall, health care overall and customer service.

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