Additionally, a 1999 Consumer Assessment of Health Plans survey
soliciting members' experiences in communicating with their doctors found that 89 percent of Blue Cross' state-sponsored program members reported no difficulty in talking to their doctor.
The survey is called the Hospital Consumer Assessment of Health Plans Survey
(HCAHPS), with the intent to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care.
According to the Consumer Assessment of Health Plans Survey
, Mercy's plans consistently top the national average and are recognized by their members for their achievements in health plan overall, health care overall and customer service.