Charter Mark

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Charter Mark

A UK Government award provided under the National Quality Assurance Scheme that recognises excellence in the delivery of public services. It provides an opportunity for public-sector organisations to promote user involvement, increase customer focus and enhance service delivery.
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The Charter marks an important step forward in giving people more say in their health service.
Gateshead Council's building cleaning service and the school meals service have been awarded Government Charter Marks, recognising excellent customer service.
Charter marks are awarded by the government's Cabinet Office for excellence in public services.
Thirty two Charter Marks have been awarded to public sector organisations in Merseyside and Cheshire in recognition of provision of world-class services.
Mr Jack Cunningham, Minister for the Cabinet Office that administers the scheme, said the Charter Marks panel felt it had "no alternative" but to act given the disintegration of the service.
Other bodies have not had Charter Marks renewed but this is the first time an organisation has been stripped of one mid-term.
Next summer's charter marks NLG's tenth full-ship charter out of Boston; fourth Royal Caribbean full-ship charter out of Boston; and the second Enchantment of the Seas charter.
Charter marks are a government scheme aimed at rewarding excellence in public service.
Moseley School, which was the first in Birmingham to pick up an Investors in People award three years ago, and Warwickshire Country Parks Service also scooped Charter Marks.
The number of organisations seeking charter marks is up 28 per cent on last year but firms have been warned by the Government about letting standards drop.
The OSTA Technical Committee's acceptance of this charter marks an important step in the rewritable optical industry toward interoperability, hardware independence and advanced data interchange," said Isaac van Kempen, senior product line manager at Fujitsu and chairman of the OSTA Technical Committee.
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