A form of artificial intelligence used by expert systems that bases decision-making on prior case experience, instead of on a pre-defined rule set. Each new problem is compared to all similar cases the system has encountered
Based on Kaidara's Case Based Reasoning (CBR) technology, Kaidara Advisor improves the efficiency of customer support personnel, equipment users, suppliers, and maintenance contractors by enabling them to utilize past experiences in order to reduce costs and increase productivity in everyday work scenarios.
Then, the computer aided object design system is created on case based reasoning (CBR), in which the attributes of the main features of workpiece and structure of object as case index code are designed for the retrieve of the similar cases, and the structure and hierarchical relation of case library are setup for store.
Inference is now providing the largest collection of solutions for technical support problems in the industry combined with Case Based Reasoning, which is the best way for people to find needles in haystacks of textual information," said Peter R.
CustomerQ will be integrated with Inference Corporation's CBR/2 case based reasoning tool, AnswerSoft's Computer Telephony Integration (CTI) and Lucent AT&T's G3 switch for automatic call distribution.