call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
She notes the program is not affiliated with the Timmins' new TeleTech call centre or any other customer interaction centre, and therefore graduates are not promised a position in any call centre at the conclusion of the program.
While other Ontario business schools are offering similar programs, Rondeau says Northern College's call centre service representative program is unique because the curriculum has been formatted to reflect the needs identified by the call centre industry.
For the customer, the consolidation of call centre operations will provide a single approach no matter which call centre takes the call, and also guarantees comparable service levels at all sites.
Together with Infonet's already acclaimed call centre service we've been able to provide a solution which is best-of-breed.
Added Arnold Bos, product manager Infonet Call Centre Service: "We've noted a clear paradigm shift recently in respect to pan-European call centre services.
We also train our customers in their call centre environment, whatever it may be.
Our assets lie in talented and motivated personnel, not in the hardware or software of the call centre itself.
Using VoIP, despite the call centre having three different locations, it is technologically centralised and connected via an ATM network.
Wicom's call centre application provides comprehensive tools for managing virtual skill groups across multiple locations.
Our daily call load varies between 5000 and 7000 calls and there are times when the number of calls coming in to the call centre is 120 per cent over capacity and yet a few hours later demand has fallen to only 30 per cent.
The Finland Post call centre clearly proves that IP telephony is reliable enough to be deployed in business critical applications.