call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
High absenteeism at call centers has spurred Disability Management Employer Coalition, which has 1,200 employer members, to conduct regional seminars and a national conference in August to explore the issue.
In call centers, a half-hour lunch break and two fifteen-minute snack breaks each day are considered a generous benefit," the paper notes.
MCI plans to open additional Call Center Showcases at MCI call centers in Hunt Valley, Md.
3% of participating call centers have a progressive "skills-based" compensation program (where agents are paid according to individual skill set), instead, the majority prefer the more traditional "job-based" compensation strategy (where agents are paid for the job function they perform).
The award-winning Five9 Virtual Call Center is used by call centers and contact center operations of businesses of all sizes, and companies that provide outsourced telemarketing, customer service, and call center services.
All graduates have been placed in call center positions, with graduates going to work for leading call centers including Liquid Capital Corporation and Snapdata.
Additionally, our partners are able to manage and monitor the call centers and agents from anywhere.
Power and Associates also conducted a random survey of customers who contacted The Hartford's call centers.
Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls.
the leading global provider of on-demand call center solutions, today announced it has named Jim Dvorkin as chief technology officer.
The Call Center Magazine 2006 Product of the Year Awards are bestowed upon the companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the call center market.