balanced scorecard

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balanced scorecard

A document that translates an organisation’s mission and strategy into a comprehensive set of performance measures which provide the framework for a strategic measurement and management system. The balanced scorecard retains an emphasis on achieving financial objectives, but also includes the performance drivers of those financial objectives. The scorecard measures organisational performance across four balanced perspectives:
(1) Financial (i.e. cost efficiency)
(2) Customers
(3) Internal business processes
(4) Learning and growth (i.e. making changes and sustaining improvements).
References in periodicals archive ?
Here in Qatar, with one of the best-growth economies in the world, the Balance Score Card has been a key tool used to 'manage'.
Qafac, like Katara, has implemented the Balance Score Card at the core of our management with great success.
The balance score card is a technique where business can transform and effective information management is possible.