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ACD
(redirected from Automatic call distributor)

   Also found in: Acronyms, Encyclopedia, Wikipedia 0.01 sec.
ACD
acid citrate dextrose.

ACD solution
an anticoagulant solution used for the collection of blood for purposes of storage and transfusion. The active principle is sodium citrate with citric acid and dextrose.


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Automatic call distributor systems are often the first point of contact when dealing with any larger business, and can be used in place of more expensive IVR systems.
Additionally, the Aspect eWorkforce Management--Analyze II enhancement package now includes prepackaged performance management features focused on workforce management, automatic call distributor (ACD) and dialer applications.
The Automatic call distributor (ACD) phones used by the desk help that helps to put specific calls through analysts.
 
 
 
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