call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
Reduced agent turnover in line with increased satisfaction.
Another benefit relates to the ability of on-demand e-learning to help reduce agent turnover and thereby minimize the costly two-week-or-longer process of training new hires.
Costs splashed out on newer technologies are recouped on the savings in long-distance bills, expensively located call centers, agent turnover, inefficiencies and customer churn.
Today's call centers face a multitude of challenges, ranging from high agent turnover to supporting increasingly complex products and services.
This is due to a number of factors, including disparate information, agent turnover and a lack of repeatable guiding processes.
For example, Audentify processes voice and text context in real-time, immediately connecting agents with the information they need to assist customers, thereby reducing agent turnover and increasing operational efficiency and ROI.
We can up our processing power, lower our agent turnover, expand our self-service and contract our average handle time.
The French market has a highly skilled and productive workforce, and one of the lowest agent turnover rates in Europe.
Largely because of the agents' ability to generate more revenue through their use of Echopass, Infinite Mind's agent turnover has virtually vanished.
In addition, there are other benefits seen with distributed workforces, such as improved security and reduced agent turnover.
By capturing critical information that can identify problem areas early and enable prompt administrator support and issue resolution, DigiVoiceXE helps you develop stronger customer loyalties and repeat business while simultaneously reducing agent turnover.
In addition to WFO and its impact on customer service strategies, retention and loyalty techniques, workforce models and evolving technologies, the seminar series also will include roundtables and best practice discussions that highlight tips and "how tos" for managing customer churn, decreasing agent turnover, implementing more efficient processes and improving training initiatives.