telephone counseling

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telephone counseling

a strategy system to provide support by telephone for patients or family caregivers who are homebound. The system may offer safety provisions and social contacts for frail older persons or the visually impaired as well as suicide-prevention counseling.

telephone counseling

The provision of advice and verbalized moral support to a person with a particular need by a group of either volunteers or a paid staff with some level of experience and/or expertise in the area of interest; TC may include crisis intervention–eg, for suicide, HIV infection, or acute or chronic addiction disorders. See Hotline, Support group.